Frequently Asked Questions
Everything you need to know about your MZ Wallace experience.
What materials are MZ Wallace bags made from?
Our bags are primarily crafted from our signature lightweight, sustainable, and durable materials like REC Nylon, which is made from recycled plastic bottles, and premium Italian leather accents.
How do I clean and care for my nylon bag?
Most of our nylon products can be spot cleaned with a soft cloth, warm water, and a mild detergent. Avoid machine washing or dry cleaning to preserve the integrity of the hardware and leather trim.
What is your return policy for online orders?
We accept returns of unused, unworn merchandise with all original tags attached within 21 days of the ship date. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the items in your cart.
Does my MZ Wallace bag come with a warranty?
We stand behind the quality of our products. MZ Wallace offers a one-year warranty against manufacturing defects on all bags purchased directly from our website or authorized retailers.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.